Our mission
Creating sustainable communities that provide:
Homes older people want
Lifestyles they can enjoy, and
Care if it’s needed.
To deliver our vision and mission we essentially do three things: ...
Volunteer Receptionist
Practical details
Volunteering • Organisation role
Contact person
Emma Richardson
Provided
#119527
Scan me or visit www.volunteerbucks.org.uk/o/the-ExtraCare-charitable-trust/opportunities/Volunteer-Receptionist/119527 to join
may involve weekend work and must be over 18
At ExtraCare our vision is simple; we want to create better lives for older people. We want to broaden horizons, not limit them. We seek to foster independence, not simply deal with dependence. We aim to help older people stay active in body and mind for as long as possible and volunteering is at the heart of what we do; we rely on the support of thousands of valued volunteers to ensure our services remain affordable for all.
Purpose of these roles:
The purpose of this role is to assist the Village/Scheme Receptionist on the Reception.
The Volunteer Receptionist’s main tasks:
- To assist the Village/Scheme receptionist with tasks on reception
- To provide excellent customer service
- Answering the telephone
- Answering queries – face to face and over the telephone
- Taking and relaying messages
- Meeting and greeting visitors
- Directing and signposting people
- To observe standard procedures, general health and safety and rules of conduct
Key skills needed for this role:
- Pleasant, friendly personality, patient with a mature attitude.
- Trustworthy, honest, reliable.
- Ability to work in a team and under own initiative
- Experience of reception work would be advantageous, but training is provided
- Able to maintain confidentiality
This role does not include the following tasks:
- Personal care tasks
- Administering medication
- Advice or support in relation to a person’s financial affairs
- No transferring (manual handling) of residents
Training and Development:
- Accessing training required to carry out the role and to further personal development
- Accumulating relevant work experience
- Direction and support
Related to
About the ExtraCare charitable trust
Our mission
Creating sustainable communities that provide:
Homes older people want
Lifestyles they can enjoy, and
Care if it’s needed.
To deliver our vision and mission we essentially do three things: we develop new villages, we operate villages and schemes, and we support our villages, schemes and our ‘extra-care’ model through fundraising, advocacy and research.
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