At Wycombe Wanderers Foundation, our core purpose is to be a driving force for positive change in High Wycombe and the surrounding areas. We harness the power of community and our football club’s ...
Wycombe Wanderers Football Club Accessibility Ambassador
Practical details
Volunteering • Organisation role
Contact person
callula ashby
#125793
Scan me or visit www.volunteerbucks.org.uk/o/Wycombe-Wanderers-Foundation/opportunities/Wycombe-Wanderers-Football-Club-Accessibility-Ambassador/125793 to join
The Accessibility Ambassador plays an important role in supporting supporters who may require additional assistance when attending matches.
Role Purpose
Wycombe Wanderers Football Club is committed to providing an inclusive, welcoming and accessible matchday experience for every supporter.
The Accessibility Ambassador plays an important role in supporting supporters who may require additional assistance when attending matches. This may include supporters with reduced mobility, hidden disabilities, sensory impairments, confidence or anxiety-related concerns, or those who simply require guidance around the stadium.
Accessibility Ambassadors act as a friendly point of contact, ensuring supporters receive a warm welcome and appropriate assistance throughout their arrival at Adams Park.
Key Responsibilities
- Meet and welcome supporters requiring accessibility assistance on matchdays.
- Escort supporters safely from designated meeting points to their seats.
- Provide a friendly, professional and reassuring presence.
- Assist supporters with navigating the stadium where required.
- Communicate any concerns or incidents to the Stadium Manager or relevant member of staff.
- Maintain confidentiality and respect the dignity of all supporters.
- Represent Wycombe Wanderers Football Club in a professional and positive manner at all times.
- Complete any required matchday reporting or feedback.
Person Specification
We are looking for individuals who are:
Essential
- Friendly, approachable and reliable.
- Passionate about delivering excellent customer service.
- Empathetic, patient and respectful of individual needs.
- Confident communicating with supporters of all ages and backgrounds.
- Able to work effectively as part of a team.
- Punctual and committed to attending home fixtures throughout the season.
Desirable
- Previous customer service or volunteer experience.
- Experience supporting people with disabilities or additional needs.
- Basic first aid knowledge (training will be provided if required).
Training & Compliance
Successful applicants will be required to complete:
- Enhanced DBS Check (provided by the Club)
- Safeguarding Training
- Health & Safety Training
- First Aid Training
- Any additional matchday induction required by the Club
Benefits
Volunteers will receive:
- A complimentary season ticket
- All mandatory training and qualifications funded by the Club.
- A food voucher for each home fixture worked.
- Valuable volunteering experience within a professional football club.
- The opportunity to make a genuine difference to supporters' matchday experience.
Related to
About Wycombe Wanderers Foundation
At Wycombe Wanderers Foundation, our core purpose is to be a driving force for positive change in High Wycombe and the surrounding areas. We harness the power of community and our football club’s badge, to unite people and create meaningful impact.
Inspiring us to create community-driven projects that extend beyond being “just football” and address the diverse needs of our local population.
Our activities are structured into four key areas:
- Health and Inclusion
- Education and Employability
- Sports Participation
- Sports Performance