Administrator

Role: Volunteer – Administrator  

Location: The Drop-In Centre and Merryville House in Aylesbury 

Time commitment: Flexible/ Ad-hoc 

Manager: Finance and Communications Manager  

What we are looking for 

We are seeking an enthusiastic and self-motivated administrative volunteer to help support the staff at the Drop-In Centre and Next Step Project to complete clerical and administrative tasks. The administrative volunteer will play a vital role in supporting the smooth and efficient running of the charity. This position involves handling administrative tasks, maintaining records, supporting communications, and assisting with event coordination 

What you will be doing 

Your role will include some of, but is not restricted to, the following tasks: 

• Copying and filing  
• Maintain and update records, databases, and files. 
• Data entry onto CRM systems. 
• Assist in organising events, workshops, and meetings. 
• Prepare reports, flyers, documents, and presentations as required. 
• Communicate effectively with the staff team to ensure smooth operations. 
• Maintain confidentiality and adhere to the service's privacy policies. 

The skills you need 

• Able to uphold Youth Concern’s values in your role. 
• Good written and verbal communication skills. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Ability to work independently and as part of a team. 
• Experience with data entry. 
• Basic experience of administration duties or similar transferable skills. 
• Friendly and professional approach. 
• Ability to be discreet and to deal appropriately with confidential information. 

How you will benefit  

• Full induction and training. 
• Other training opportunities relevant to the volunteer role. 
• Regular supervision and support. 
• Enjoy a rewarding role that makes a tangible difference to young people in your local community. 
• Become part of a compassionate community, meet new people, and make lifelong friends. 
• The chance to meet new people. 
• Be invited to Youth Concern’s Volunteer social events. 

This is a voluntary position, but reasonable expenses will be reimbursed. 

What we ask of you  

• To complete an Enhanced DBS check with us. 
• To provide two references from non-family members and other relevant documents related to the role 
• To read, have knowledge of and keep to all the charity’s policies, procedures and guidelines  
• To complete an induction and any training related to the role 
• Complete mandatory training and role related renewals, as requested 

About Us  

Youth Concern is an independent charity based in Aylesbury Vale, Buckinghamshire that supports 13-25 year olds. We are inclusive; we aim to support all 13-25 year olds, but we specialise in helping those facing additional challenges. In running a Drop-in Centre, counselling and homelessness prevention projects, Youth Concern’s holistic service delivers real benefits for young people with multiple needs.    

Youth Concern’s vision is that every young person has the resources they need to live a happy, healthy and fulfilling life. Our purpose is to be there for and respond to vulnerable young people when they need us most. At each contact we work to transform lives. 

Our mission is to enable young people from diverse backgrounds and with chaotic lifestyles to broaden their opportunities, realise their aspirations and optimise their well-being. We achieve this through the delivery of bespoke, holistic support packages helping them overcome disadvantage and reduce risk whilst facilitating the transition to independent adulthood. 

Youth Concern Values 

• We put young people at the heart of all we do 
• We care deeply 
• We listen without judgement 
• We never give up 
• We empower and collaborate 

Disclaimer 

We look to recruit a diverse range of volunteers. If your skills don’t fit the above, please do not let this put you off as we are able to be flexible in most of our roles. We may also be able to offer you a different role that we both feel you are more suited to.  

For more information or if you have any questions regarding this volunteer role, please contact the Volunteering Coordinator , Jasmine Smith.