E-Commerce Assistant

We are the RSPCA South Bucks Branch and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers play an essential role in helping us carry out our important animal welfare work every day. 

Overview of the role

This is an excellent opportunity if you are interested in collectables, researching unusual items, and love photographing objects making them look their best! The time you dedicate will ensure that we make more funds from the sale of donated items.

This role is based in our Chesham shop, which sells a mixture of donated items, including clothes, books, bric-a-brac and collectables, and a selection of new items. Our shops play an essential role in raising the profile of the RSPCA in our local community and funds for our branch, so that we can continue our vital animal welfare work.

What you will be doing 

• Researching and listing the items for sale in our dedicated eBay store.
• A picture is worth 1,000 words so ensuring that attractive photographs are taken to boost eBay sales.
• Writing detailed and accurate descriptions of items.
• Responding in a timely and professional manner to any enquiries received from potential buyers. 
• Monitoring our eBay listings and account to keep them up to date. 
• Packaging items appropriately before taking them to the local post office and posting to the buyer. Parcels are small to medium in size.
• Maintaining accurate records of listed and sold items.

What we are looking for in a volunteer eCommerce Assistant

• Ideally, you would have experience in selling items on eBay or other online selling sites.
• Can create attractive and accurate listings for a wide variety of items. 
• IT literacy and ability to use our laptop is required, as is the ability to use a mobile phone (provided) to take and upload clear photographs. 
• Capable of researching the origin and value of items using a variety of sources. 
• Reliability and an ongoing commitment are required. Someone who can offer approximately 2 hours on their chosen day(s). The shops are open Mon-Sat, between 9.30am-5pm and the role can be carried out at any time during opening hours. We are happy to divide the role between several volunteers. 
• Capable of working with minimal supervision, once fully trained. 
• Volunteers need to be aged 18 or over.
• This role is subject to a DBS check (Disclosure and Barring Services) to ensure the safety of children and vulnerable adults. 
• Must be able to complete online induction training. You will need basic IT skills and access to a computer. 

 What we can offer you as a volunteer eCommerce Assistant

• Satisfaction of knowing that the extra funds you help to raise, will make a huge difference to the welfare of animals in your area.
• Meet new people and make new friends by being part of our friendly team.
• Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

Our volunteer roles are subject to an informal interview, two references, completion of training and a trial period.