Welcome Volunteer

This role is public facing and requires volunteers to interact in a friendly manner with visitors. 

As part of this role you will need to: 

● Greet visitors with a warm and welcoming manner 

● Help visitors to find their way and enjoy their experience of the museum 

● Encourage visitors to engae with the exhibitions 

● Be vigilant regarding the safety and security of our collection and our visitors. 

● Be present promptly at the museum to prepare for opening 

● Process sales for our museum shop using the SumUp app 

● Complete basic housekeeping tasks to keep the museum clean and tidy 

● Alert the Duty Manager to any maintenance issues 

Skills, experience and qualities 

No previous experience is required for this role. Full training will be given and you will be supported and accompanied in the delivery of this role by our Duty Managers and the Museum Manager. 

We hope you will bring to the museum: 

● A friendly and engaging manner 

● Good communication skills 

● Enjoyment of interacting with the public 

● Understanding of good customer service 

● An interest in Marlow and the surrounding areas 

● Punctuality and reliability 

● Ability to follow procedures but use own initiative and seek advice when appropriate 

● A willingness to learn 

● The ability to work within a team and interact positively with other volunteers 

We will offer you: 

● Training to fulfil the role and other opportunities to develop your skills and knowledge 

● A supportive team of volunteers and friends to support you in this role Reimbursement of reasonable travel expenses 

● Discount in the M Cafe 

● A programme of social events including a monthly coffee & chat and bi-annual volunteer celebration events 

● A regular volunteer newsletter to keep you informed of developments at the museum