Volunteer Coordinator

About the role and key tasks: 

The Volunteer Coordinator helps ensure the museum is staffed and able to open during scheduled opening hours, They will identify training needs, and act as liaison between the volunteers and the museum's management committee. 

As part of this role you will need to: 

● Support the delivery of the volunteer recruitment process 

● Deliver induction training for all new volunteers 

● Help volunteers to enjoy their experience of the museum 

● Encourage more people to join the museum as a volunteer 

● Have a good knowledge of the museum's relevant policies and procedures 

● Be vigilant regarding the safety and security of our collection, visitors and volunteers 

● Alert the Duty Manager/Museum Manager to any maintenance issues 

● Manage our online rota using the ThreeRings app 

Skills, experience and qualities 

No previous experience is required for this role. Full training will be given and you will be supported and accompanied in the delivery of this role by the Museum Manager 

 We hope you will bring to the museum: 

● A friendly and engaging manner 

● Good communication skills 

● Enjoyment of interacting with members of the public and other volunteers 

● Regular availability to remain in frequent communication with volunteers 

● Ability to follow procedures but use own initiative and seek advice when appropriate 

● A willingness to learn 

● The ability to work within a team and interact positively with other volunteers 

We will offer you: 

● Training to fulfil the role and other opportunities to develop your skills and knowledge 

● A supportive team of volunteers and friends to support you in this role 

● Reimbursement of travel expenses and parking at Pound Lane carpark 

● Discount in the nearby M Cafe 

● A programme of social events including a monthly coffee & chat and bi-annual volunteer celebration events 

● A regular volunteer newsletter to keep you informed of developments at the museum