Frequently Asked Questions

See below for quick answers to some of our most frequently asked questions from volunteers and organisations.

For Volunteers

How do I find a role?

You can browse opportunities at any time you like. Simply go to the search page, and you can filter the roles available to suit your preferences.

What if I don't know the type of role I want?

That’s fine! Take our Volunteer Quiz to discover which types of roles fit your skills and interests. You can retake the quiz as many times as you like.

How can I see which organisations use Volunteer Bucks?

Have a look at the Organisation Map to see all the organisations currently using Volunteer Bucks.

I'm under 18 - can I use the platform?

Due to safeguarding, we don't currently allow under-18 users to create accounts. You can still browse without needing to be logged in but you won't be able to interact with or apply for volunteering opportunities. 

If you do find an opportunity you are interested in, you can contact the Volunteer Bucks team at [email protected] or 01296 846678.

For organisations

How do I add my organisation to Volunteer Bucks?

To begin with, you will need to register as a user of Volunteer Bucks. You can then set up an organisation page for approval by the Volunteer Bucks team. 

Read our step-by-step guide on getting started as an organisation. 

I'm the new volunteer manager. I can see we have a page - how do I get permission to add roles?

If you know who at your organisation already has access, they can invite you to become an admin. Click here to find out how to add people to your organisation.

How can I add more people to my organisation? 

You can invite people to join the platform or assign existing users to become either an admin, a moderator, or a member of your organisation. Click here to find out the difference between each role. 

This article explains how to add people to your organisation. 

When would be the best time to change the status of an application?

We would recommend changing the status of an application from 'New' to 'Pending' as soon as you acknowledge it. This helps keep our records up to date, but also reassures the volunteer as they also have visibility of the status. 

Changing the 'Pending' status should happen when either you and the volunteer both agree the next step, whether they choose to volunteer or not. 

The application status can always be changed again afterwards, if needed.

Have more questions?