Colin - volunteer driver and trustee

Katy takies bookings for scooters or wheelchairs and hands them over to clients at the Eden Centre in High Wycombe. What led you to volunteer? During the pandemic I saw lots of stories about people volunteering and I just wanted to help, to ‘give something back’, so I registered with the Volunteer Matching Service. When one of the team spoke to me about the Shopmobility role, I knew nothing about the charity or what it does, but I thought I’d give it a go, I find I am really enjoying it. What is your role? I am one of the volunteers who man the Shopmobility office in the Eden Centre in High Wycombe. On a typical afternoon I’ll spend my time answering the phone, taking bookings for scooters or wheelchairs and handing them over to clients for their use. If a client hasn’t used the service before I’ll sort out their membership and take them through a mini-driving test to make sure they know how to use the equipment safely. When the scooter or wheelchair is returned then I’d clean it to minimise COVID infection risk. Was there anything surprising about the role? I had to do a little driving test in a mobility scooter myself to make sure I could operate it safely as well as showing clients how to use them. One of the services the charity offers is that we can meet clients at the bus station with a pre-booked scooter or wheelchair so its important that all the team can ride them safely. We also have to be able to manoeuvre them around the premises for cleaning and storage. What do you gain personally from volunteering? I enjoy interacting with people who I wouldn’t have met in my everyday life. Many of them are eager to chat and, for some, a trip to the Eden Centre with the help of a Shopmobility scooter is the only outlet they have. It is wonderful to be able to make a difference to people. Many of them are just so grateful, and often pleasantly surprised that the service is free. I am part of a great bunch of people at Shopmobility, it is a really friendly team. They are very flexible and understanding if I can’t volunteer on my usual afternoon and have to swap to a different day. Would you recommend volunteering? I would absolutely recommend volunteering – whether at Shopmobility or elsewhere. If you have the time, it can be so fulfilling. Additional information: You can find out more about High Wycombe Shopmobility on its website .

Caroline was a volunteer mentor with Transitions UK on its Attain project which supports vulnerable young people aged 17-22 who are leaving care and need help into work, education and accommodation. What led you to volunteer? Like lots of people, I signed up as a volunteer at the start of the pandemic and have had several roles. When the Volunteer Matching Service approached me about the mentoring role with Transitions UK, I was immediately interested as I am a relationship counsellor with a particular interest in young people. I was matched to the charity in December 2020 and, after an initial interview and training over Zoom, I was matched with a young person at the end of January. The team at Transitions UK were hugely supportive. They facilitated my introductory Zoom meeting with my beneficiary which was all about starting to get to know each other as well as identifying goals which I would help my beneficiary work towards. After that first virtual meeting, I met with my beneficiary regularly for outdoor walks, usually with my puppy which really helped us to connect – thankfully, something we could do even during lockdown. Later on we met for coffee or lunch, and we also touch base a lot via WhatsApp and Instagram. How did the role progress? It is fair to say that although all cases are different, this one was quite unique. It quickly became obvious that the goals identified at our first Zoom meeting could not be addressed without other issues faced by my beneficiary being sorted out first. My beneficiary – let’s call her M – was at that point in her life where she needed to decide whether to continue with her education, start an apprenticeship or find other paid work. Making a decision about what to do next and taking that decision forward were the goals that we originally identified. M firstly decided she’d like to continue her education in conjunction with working and so I helped her identify apprenticeship opportunities, spoke to colleges on her behalf and helped her put together a CV. However, M’s home life was far from settled and she moved from one part of Bucks to another several times in a few short months. She lived with different members of her extended family and was registered with Social Services for other potential care options, including semi-independent living and foster care. This meant it was hard for her to put down roots and make plans. She was also becoming increasingly anxious and her behaviour was erratic. So how did you move things forward? From her perspective, M had had many negative experiences with adults and authority figures which meant she had developed a level of resistance to anyone telling her what to do. I took a different approach. Instead of telling M what to do and how to behave, I worked with M, with social services and her wider family, to help find a permanent solution to her underlying problem: lack of a safe and settled home life. I was her only constant, and by developing a bond of trust with her, it meant that I could be quite effective in helping her. M now has concrete plans for a better future. She will be moving away from the area, and although we’ll no longer be able to meet face to face, and I’ll miss our walks with my puppy, we are both determined to stay in touch. What surprised you about mentoring? I did not expect to be so directly involved with Social Services or M’s wider family. I had no experience in that field and I had to learn as I went along. It was important that I set and maintained boundaries. While I would always keep to commitments I made to M, it was important to remember I’m not her Mum or her social worker. I’m something different, her mentor – helping her find her own way forward and listening and supporting her along the way. What do you gain personally from volunteering? Although I have three teenage children of my own, mentoring M really opened my eyes as to how tough life can be for some young people, through no fault of their own. Getting to know M has taught me that not everyone in the same situation conforms to the same pattern. I feel I made a real difference to M. She knew I was there for her and now she messages me regularly, asks for my opinion and shares news unprompted, which is a real success! What would you say to anyone thinking of volunteering as a mentor? All cases are different – beneficiaries all have different issues and that means different types of mentor(s) are needed. You don’t need any special knowledge or experience, but you do need patience, persistence and understanding. It is important to be open-minded and accepting of the beneficiary. It takes time and commitment but can be so much more rewarding than other types of volunteering.

Dave helps with the charity’s Rest and Reflect programme for NHS and key workers as well as the bereaved. What is Lindengate? Lindengate is a Buckinghamshire-based charity that offers specialised gardening activities to help those with mental health needs in their continuing recovery. It has introduced a ‘Rest and Reflect’ programme to enable NHS workers, keyworkers and anyone dealing with bereavement or struggling with the effects of COVID-19 to benefit from the healing qualities of the Lindengate garden. How did you come to be a volunteer there? I signed up on the Buckinghamshire Council website to be a volunteer as I wanted to give something back – particularly to help the NHS if possible. It was the Volunteer Matching Service which suggested the role as an assistant for Lindengate’s Rest and Reflect programme. I already knew a little bit about Lindengate as in my ‘normal’ life I am the food and beverage manager at a local golf club and the Lady Captain there had chosen Lindengate as her Charity of the Year. I liked the idea that it was going to be outdoors and that it would be helping NHS staff so thought I would give it a go. What was it like when you got there? I was a bit nervous before I started but I needn’t have been. The people there were so welcoming and there’s a lovely atmosphere. It is a very special place to go. How often do you volunteer and is it weather-dependent? I am at Lindengate two afternoons a week, rain or shine. Visitor numbers are not necessarily affected by wet weather, in fact one visiting NHS worker said “she was just grateful to be outside!” How do you help out with the programme? On the gardening side of things, I carry out various tasks such as repotting, weeding and pruning roses. As a Rest and Reflect assistant I am on hand to talk to or listen to visitors as they wish. None of us intrude if people don’t want to talk – some people prefer just to soak up the atmosphere, admiring the gardens or the ponds where the ducks and ducklings are also lovely to watch. What do you gain personally from volunteering? It is amazingly relaxing, even while doing something worthwhile. I have made lots of new friends and improved my knowledge of gardening too. I’ll definitely carry on volunteering beyond the pandemic. Was there anything you found surprising? The thing that really surprised me was how much I enjoyed it and how many lovely people I have met. The Lindengate garden is a hidden gem, a secret garden waiting to be discovered by those who can benefit from its healing effect. Would you recommend volunteering and if so why? Yes. It is a brilliant experience – surprisingly both relaxing and rewarding at the same time 2020